Label Lab
| Business Location: | Urban |
| Province | Northern Cape |
| Branch: | Frances Baard |
| Business Start Date: | 1999-02-22 |
| Busniess Type: | Company |
Business Dynamics and Challenges
Business Activities:
Over the last couple of years, the business also expanded its services in the digital market to meet all its client’s needs in visual communication. The business is based in Kimberly and targets a number of clients that includes Government Institutions, Corporate clients, SMMEs Sector and Civic Society. The business offers the following services:
• Packaging Branding
• Labels (The business offers a wide variety of labels and tags; From Semi-Gloss to Dairy Film - Jiro Tags to Poly Prop and so much more.
• Signage (Label Lab offers a wide range of signage, all designed and manufactured with the utmost care and attention to detail. Light boxes, chromadec, perspex, di-bond steel lettering and sandblast.
Challenges/Needs:
The Business Advisor assessed company operations and recommended a series of interventions which would assist the business. One of the recommendations was for the directors and staff to be trained, mentored and coached. It was also diagnosed that the business also experienced productivity challenges.
Lastly, the requirement from key account clients is compliance with international food safety standards such as FSSC 22 000 and ISO 22 000. FSSC 22000 provides a layer of reassurance within the global food supply chain, helping products cross borders and bringing people food.
Intervention Insights and Results
Intervention Details:
Through various interventions initiated by the Branch, the Branch enrolled the client into a 10-month Seda Enterprise Coaching Programme.
Productivity SA was also brought in as a stakeholder to assist the client with a comprehensive productivity improvement programme.
In addition, Label Lab was also assisted with the implementation of a quality/food safety management system and based on the requirements of ISO 9001:2015 and FSSC 22000 standards. This decision was taken to enhance the efficiency of its processes and to ensure that customers (especially customers in the food industry) have confidence in the safety of printed labels supplied by the organization.
Furthermore, in order to prepare the organization for a certification audit, Sedfa completed an intervention on pre-certification internal audit on the systems and processes of Lab label. During this audit, the following documents, amongst others, were reviewed: quality/food safety policy, quality/food safety objectives, scope of the management system, prerequisite programs, product recall procedures, cleaning programs, non-conformances, HACCP plans, competence, management reviews, calibration of equipment, food fraud and food defence systems, communication, pest control program, etc
Lastly, there is another intervention in the pipeline to assist Lab label with the implemented quality/food safety management system to be certified by an independent certification body. This will increase customer confidence in the quality of products and services offered by the organization. This will further assist the organization to manage its systems and processes efficiently. This will result in increased customer satisfaction and increased market share.
Productivity SA was also brought in as a stakeholder to assist the client with a comprehensive productivity improvement programme.
In addition, Label Lab was also assisted with the implementation of a quality/food safety management system and based on the requirements of ISO 9001:2015 and FSSC 22000 standards. This decision was taken to enhance the efficiency of its processes and to ensure that customers (especially customers in the food industry) have confidence in the safety of printed labels supplied by the organization.
Furthermore, in order to prepare the organization for a certification audit, Sedfa completed an intervention on pre-certification internal audit on the systems and processes of Lab label. During this audit, the following documents, amongst others, were reviewed: quality/food safety policy, quality/food safety objectives, scope of the management system, prerequisite programs, product recall procedures, cleaning programs, non-conformances, HACCP plans, competence, management reviews, calibration of equipment, food fraud and food defence systems, communication, pest control program, etc
Lastly, there is another intervention in the pipeline to assist Lab label with the implemented quality/food safety management system to be certified by an independent certification body. This will increase customer confidence in the quality of products and services offered by the organization. This will further assist the organization to manage its systems and processes efficiently. This will result in increased customer satisfaction and increased market share.
Outcome Details:
Over a period of three years there has been huge success in improving Label Lab’s turnover from R 8 918 795.00 in FY 2022-2023 to R 14 727 362,83 for FY 2024-2025, which is an incredible 65% turnover increase. Employment increased from 25 employees in FY 2022-2023 to 31 employees presently, resulting in 6 jobs created over the duration.
Label Lab is a national winner of the Productivity SA awards. Through the above-mentioned interventions, Label Lab is destined to grow in leaps and bounds.
Label Lab is a national winner of the Productivity SA awards. Through the above-mentioned interventions, Label Lab is destined to grow in leaps and bounds.
Client Feedback
Client Comments:
‘Through Sedfa’s expert advice and hand holding support, our business has experienced a paradigm shift. Sedfa’s support has made us not to fear scalability and has put us on an exponential growth path’.
