Mak multi services
| Business Location: | Rural |
| Province | Free State |
| Branch: | Lejweleputswa |
| Business Start Date: | |
| Busniess Type: | Company |
Business Dynamics and Challenges
Business Activities:
The business offers essential ICT services including printing, typing, copying, scanning, graphic design and computer training.
Challenges/Needs:
When the business first engaged with SEDFA, it faced several operational and sustainability challenges. These included:
• Lack of financial management and business administration skills
• No formal business plan in place
• Limited marketing and low brand visibility
• Small and inconsistent client base
• Limited understanding of the local ICT market
• Low profitability affecting sustainability
• Inadequate operational equipment
• Difficulty accessing funding
• Lack of accreditation for training programmes (e.g. QCTO / MICTSETA)
• Need for structured mentorship and business guidance
Intervention Insights and Results
Intervention Details:
Upon visiting SEDFA, the owner met with Business Advisor Mr Khauhelo Maruping, who conducted a full business diagnosis to identify gaps. The following support was provided:
• Ongoing business coaching and advisory support
• Assistance with applying for funding through the Asset Assist Programme
• Registration into the Globaleq Mentorship Programme
• Referral to NYDA for additional funding support (R50,000 applied for, site visit completed)
• Support towards QCTO accreditation for ICT training programmes
• Ongoing business coaching and advisory support
• Assistance with applying for funding through the Asset Assist Programme
• Registration into the Globaleq Mentorship Programme
• Referral to NYDA for additional funding support (R50,000 applied for, site visit completed)
• Support towards QCTO accreditation for ICT training programmes
Outcome Details:
As a result of these interventions, the business experienced measurable improvements such as:
• Turnover grew from R28,150.00 to R42,516.50, an increase of R14,366.50 which reflects a 51% growth in revenue.
• Expenses increased from R21,910.00 to R31,329.00 due to expanded operations, salaries and rental costs, representing a 43% increase — showing business scaling rather than decline.
• Net profit improved from R6,240.00 to R11,187.50, a growth of R4,947.50 which equals a 79% increase in profitability.
• Employment increased from 3 to 5 people, reflecting a 67% growth in jobs, with 2 new contract opportunities created and 3 jobs sustained including the owner.
Additional positive outcomes include improved internal systems and smoother daily operations, stronger confidence in managing finances and clients, better service delivery through upgraded equipment, increased trust from the local community, growing demand for training services, and steady progress towards formal accreditation which will strengthen the business’s long-term positioning in the ICT training space.
• Turnover grew from R28,150.00 to R42,516.50, an increase of R14,366.50 which reflects a 51% growth in revenue.
• Expenses increased from R21,910.00 to R31,329.00 due to expanded operations, salaries and rental costs, representing a 43% increase — showing business scaling rather than decline.
• Net profit improved from R6,240.00 to R11,187.50, a growth of R4,947.50 which equals a 79% increase in profitability.
• Employment increased from 3 to 5 people, reflecting a 67% growth in jobs, with 2 new contract opportunities created and 3 jobs sustained including the owner.
Additional positive outcomes include improved internal systems and smoother daily operations, stronger confidence in managing finances and clients, better service delivery through upgraded equipment, increased trust from the local community, growing demand for training services, and steady progress towards formal accreditation which will strengthen the business’s long-term positioning in the ICT training space.
Client Feedback
Client Comments:
“SEDFA support helped us to structure our business properly and improve how we operate. The funding we received allowed us to expand our services and reach more clients. We are now growing and creating opportunities in our community.”
