Duinebesie
| Business Location: | Rural & Township |
| Province | Northern Cape |
| Branch: | ZF Mgcawu |
| Business Start Date: | |
| Busniess Type: | Company |
Business Dynamics and Challenges
Business Activities:
1. Accommodation Services
Room Types: Private rooms, shared rooms, dormitories, or family rooms.
Housekeeping: Daily or periodic cleaning, fresh linens, and towels.
Laundry Service: Some guesthouses provide laundry facilities or arrange for washing clothes.
2. Food & Beverage
Breakfast: Often included (continental or local-style).
Meals: Some guesthouses offer lunch/dinner (home-cooked or à la carte).
Tea/Coffee: Complimentary or available for purchase.
Self-Catering: Kitchen access for guests who prefer to cook.
3. Guest Services
24/7 Reception: Some guesthouses have round-the-clock staff for check-in/out.
Tour & Travel Assistance: Help with booking tours, transportation, or local guides.
Luggage Storage: Secure storage before check-in or after check-out.
Wi-Fi: Free internet access (common in most guesthouses).
Challenges/Needs:
The business faces several obstacles that hinder growth and sustainability.
• Remote Location & Limited Market Access: - Being in a sparsely populated
area with limited tourist traffic, especially outside peak seasons, reduces yearround occupancy rates.
• Infrastructure & Connectivity: - Poor road conditions, limited public transport,
and unreliable internet connectivity affect both operations and customer
experience.
• Marketing & Visibility: -Difficulty in reaching wider tourism markets due to
limited online presence, low brand awareness, and minimal digital marketing
capabilities.
• Access to Skilled Labour: A shortage of trained hospitality staff in the area
means reliance on untrained or semi-skilled workers, affecting service quality.
• Water and Energy Supply Issues : Frequent disruptions in water supply and
electricity (load shedding) impact comfort and service delivery for guests.
• Financial Constraints: Limited access to funding or tourism grants for
upgrading facilities, staff training, or expanding marketing efforts
Intervention Insights and Results
Intervention Details:
The following interventions were proposed and implemented to address the
challenges faced Duinebesie Gestekamers Ltd:
1. The client was assisted with the development of a Business Plan as well as
training to her enhance operational and managerial skills.
The business was assisted with the development of two -year Annual financial
statements as well as the funding application
2. The client was also assisted with a financial cleanup for them to develop them
annual financial statements.
challenges faced Duinebesie Gestekamers Ltd:
1. The client was assisted with the development of a Business Plan as well as
training to her enhance operational and managerial skills.
The business was assisted with the development of two -year Annual financial
statements as well as the funding application
2. The client was also assisted with a financial cleanup for them to develop them
annual financial statements.
Outcome Details:
The interventions yielded the following results for Duinebesie Gestekamers (Pty)
Ltd:
1. Business Plan Development and Training: The client successfully completed
business development training, equipping her with essential skills to enhance
operations and management capabilities. A bankable Business Plan was also
developed.
2. Finance and Legal Support: The client was assisted with the development
of two-year Annual financial statements and funding application.
3. Turnover: Upon improvement assessment conducted, there has been a
turnover increase of R 182 317.00 from R 279 351.00 from the previous financial
year.
4. Employment: There is an increase in employment, from 1 employee to an
additional 2 contract employees, thus bringing the total number of
employees to 3.
Ltd:
1. Business Plan Development and Training: The client successfully completed
business development training, equipping her with essential skills to enhance
operations and management capabilities. A bankable Business Plan was also
developed.
2. Finance and Legal Support: The client was assisted with the development
of two-year Annual financial statements and funding application.
3. Turnover: Upon improvement assessment conducted, there has been a
turnover increase of R 182 317.00 from R 279 351.00 from the previous financial
year.
4. Employment: There is an increase in employment, from 1 employee to an
additional 2 contract employees, thus bringing the total number of
employees to 3.
Client Feedback
Client Comments:
"Come as a guest, leave as a friend."
