Smile Mechanic Workshop
| Business Location: | Township |
| Province | KwaZulu-Natal |
| Branch: | Harry Gwala |
| Business Start Date: | 2025-10-08 |
| Busniess Type: | Company |
Business Dynamics and Challenges
Business Activities:
Auto-mechanic services
Auto-spares
Vehicle towing services
Challenges/Needs:
The business operated without formal Standard Operating Procedures or company policies, making consistency and compliance difficult.
Limited Visibility: Absence of signage reduced company visibility and difficulty in attracting clients.
Equipment Gaps: The business lacked wheel alignment equipment which is critical tool that was preventing full alignment with RMI approval standards.
Intervention Insights and Results
Intervention Details:
Signage Development: Assisted in creating and implementing business signage to enhance visibility and attract potential customers.
Operational Foundations: Supported the development of Standard Operating Procedures (SOPs) and company policies to foster a consistent workplace culture and meet the required RMI approval standards.
Procurement Assistance: Facilitated the acquisition of a wheel alignment system through the Asset Assist Programme to improve operational capacity.
Operational Foundations: Supported the development of Standard Operating Procedures (SOPs) and company policies to foster a consistent workplace culture and meet the required RMI approval standards.
Procurement Assistance: Facilitated the acquisition of a wheel alignment system through the Asset Assist Programme to improve operational capacity.
Outcome Details:
Service Excellence & Consistency: Strategic improvements to operations and internal policies led to a notable enhancement in service delivery and standardization.
47% Increase in Turnover: Business performance increased in revenue demonstrating strong market response and operational efficiency.
Employment growth: Employment increase from 6 to 10 employees.
The company earned a conditional listing as an approved service provider for WestBank, contributing to the maintenance and support of South Africa’s government fleet.
47% Increase in Turnover: Business performance increased in revenue demonstrating strong market response and operational efficiency.
Employment growth: Employment increase from 6 to 10 employees.
The company earned a conditional listing as an approved service provider for WestBank, contributing to the maintenance and support of South Africa’s government fleet.
Client Feedback
Client Comments:
A big thank you for the assistance provided. The signage, SOPS and wheel alignment has had a huge impact on my business and places me on par with other established operations in the area. I have seen an improvement in the number of clients service as a result of assistance provided
